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Return & Refund Policy

Thank you for shopping at Argento Prestige. We take immense pride in the craftsmanship of our curated gold and silver Japanese jewelry collections. If you are not completely satisfied with your purchase, we are here to help with an easy, risk-free return process.

7-Day Return Window
You have 7 days from the exact delivery date of your item to request a full refund.

100% Free Returns & Free Shipping.
No Return Fees: We do not charge restocking fees.
Free Return Shipping: We provide a prepaid shipping label at no cost to you.

Eligibility Requirements
To qualify for a full refund, please ensure your jewelry meets the following conditions:
   1. The item must be unworn, undamaged, and in its original condition.
   2. The jewelry must be returned in its original Argento Prestige packaging and box.
   3. All authentication cards, tags, and certificates must be included inside the package.

How to Start Your Return
   1. Contact Us: Email our care team at Argentoprestige@gmail.com within 7 days of delivery. Please include your order number.
   2. Print Your Label: We will email you a prepaid return shipping label within 24 hours.
   3. Pack & Ship: Securely pack the jewelry in its original box, attach the prepaid label, and drop it off at the designated shipping carrier.

Refunds & Processing
Once we receive and inspect your returned jewelry, we will notify you via email. Approved refunds are processed immediately back to your original method of payment. Please allow 3 to 7 business days for the funds to reflect in your account, depending on your bank.

Damaged or Incorrect Items
If your jewelry arrives damaged or you receive the wrong item, please contact us immediately at Argentoprestige@customersupport.com with a photo of the item so we can fast-track a free replacement for you.

Privacy Policy

At Argento Prestige, we value the trust you place in us when purchasing our gold and silver Japanese jewelry. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our landing page.

Information We Collect
To fulfill your jewelry order and provide a seamless shopping experience, we collect the following information:
   1. Contact Details: Your name, shipping address, billing address, email address, and phone number.

   2. Payment Information: Credit card details, digital wallet information, or other payment methods. (Note: All transactions are processed securely through encrypted third-party payment gateways. We never store your full financial data on our servers).

   3. Device Data: Your IP address, browser type, and information about how you interact with our landing page (collected automatically via cookies).

How We Use Your Information
We use your personal data to handle the core operations of our business, specifically to:

  1. Fulfill Orders: Process payments, arrange shipping, and send you order confirmations and tracking details.
  2. Customer Support: Respond to your inquiries, order modifications, or return requests within your 7-day free return window.
  3. Improve Our Site: Analyze how visitors navigate our landing page to improve our design, loading speeds, and product presentation.
  4. Marketing Communications: Send you updates about new jewelry drops or exclusive promotions, but only if you explicitly opt-in to our newsletter. You can unsubscribe at any time.

Information Sharing
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers necessary to run our store:

  1. Shipping Carriers: To print your shipping and free return labels and safely deliver your jewelry.
  2. Payment Processors: To securely authorize and complete your financial transactions.
  3. Analytics Providers: To help us understand our landing page traffic.

Data Security
We implement strict industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal data during checkout. Your data is stored securely and is only accessible to authorized personnel managing your orders.

Your Rights
Depending on your location, you have the right to look at, update, correct, or request the deletion of the personal information we hold about you. If you wish to exercise any of these rights, please reach out to us using the contact details below.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or for legal and regulatory reasons. Any updates will be posted directly on this page with a revised effective date.

Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact our privacy compliance team at:

Argento Prestige Email: [Argentoprestige@customersupport.com]
Website: [argentoprestige.com]

Terms of Use

Welcome to Argento Prestige ("Argentoprestige.com"). These Terms of Use govern your access to and use of our website, including any purchases of our gold and silver Japanese jewelry. By accessing or browsing this Site, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. Eligibility & Account Security
  -Age Requirement: By placing an order, you confirm that you are at least 18 years old or have parental consent to use this Site.
  -Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.

2. Product Information & Pricing
  -Jewelry Accuracy: We make every effort to display the colors, textures, and details of our gold and silver jewelry as accurately as possible. However, your screen display may slightly alter the appearance of the product.
  -Price Changes: All prices are subject to change without notice. We reserve the right to modify or discontinue any jewelry piece at any time.
  -Order Rejection: We reserve the right to refuse or cancel any order you place with us due to limited stock, inaccuracies in pricing, or suspected fraudulent activity.

3. Purchases & Payment
  -Payment Authorization: You agree to pay all charges incurred by you or on your behalf through the Site, at the prices in effect when such charges are incurred.
  -Secure Checkout: All payments are processed securely through our verified third-party payment gateways. You authorize us to charge your chosen payment provider for any such purchases.

4. Shipping & Risk of Loss
  -Delivery: Shipping dates provided at checkout are estimates.
  -Risk of Loss: All physical items purchased from Argento Prestige are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Intellectual Property Rights
  -Content Ownership: All content on this Site—including jewelry product designs, imagery, text, graphics, logos, and site layout—is the exclusive property of Argento Prestige and is protected by copyright and intellectual property laws.
  -Restrictions: You may not copy, reproduce, distribute, or exploit any part of our website or product designs for commercial purposes without explicit written permission from us.

6. Prohibited Conduct
When using our landing page, you agree not to:
-Use the Site for any unlawful or unauthorized commercial purpose.
-Introduce viruses, trojans, worms, or other malicious software code.
-Attempt to bypass website security features or scrape data from the Site.

7. Limitation of Liability
  -To the maximum extent permitted by law, Argento Prestige shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Site or the purchase of our products. Our maximum liability to you for any product purchased shall not exceed the actual purchase price paid.

8. Governing Law
  -These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Philippines.

9. Changes to Terms of Use
 -We reserve the right to update or change these Terms of Use at any time. Your continued use of the website following any changes constitutes your automatic acceptance of the updated terms.

10. Contact Information
 -Questions about the Terms of Use should be sent to us at:
Argento PrestigeEmail: argentoprestige@customersupport.com

Contact Us

At Argento Prestige, we are dedicated to providing an exceptional client experience. Whether you have a question about our curated silver and gold Japanese jewelry collections, need assistance tracking an order, or want help setting up a free return within your 7-day window, our dedicated care team is here for you.

📞 Speak With Us
For immediate assistance with orders, modifications, or general inquiries:
Phone: +63 942 649 4451
Hours: Monday to Friday | 9:00 AM – 6:00 PM

✉️ Email Our Support
For order inquiries, documentation, or setting up your free prepaid return labels:
  -Customer Support: argentoprestige@customersupport.com
  -Response Time: We reply to all inquiries within 24 business hours.